Privacy Policy

Effective Date: 01/06/2025

At Mandevilla Services, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, use our contact form, or interact with our services. We comply with the General Data Protection Regulation (GDPR) and applicable Greek data protection laws.

1. Data We Collect

We may collect and process the following personal data:

• Full name
• Email address
• Phone number
• Event details (e.g., date, location, type)
• Any message or inquiry content you submit

We do not collect sensitive data unless explicitly provided and relevant to service delivery.

2. How We Use Your Data

Your personal data is used to:

• Respond to your inquiries
• Provide quotes or information about our services
• Manage bookings and communicate about your event
• Improve our customer experience
• Comply with legal obligations

We will never sell or lease your data to third parties.

3. Legal Basis for Processing

We process your data based on:

• Your consent (when submitting the contact form)
• Contractual necessity (to fulfill a service request)
• Legitimate interest (to follow up on inquiries or optimize service delivery)
• Legal compliance (e.g., invoicing, accounting)

4. Data Sharing

We may share your data with:

• Third-party service providers (e.g., hosting, email services)
• Professional collaborators (e.g., event planners, bartenders, suppliers) only as necessary

All partners and providers are GDPR-compliant.

5. Data Retention

We retain your personal data for:

• Up to 12 months for inquiries without booking
• Up to 6 years for invoicing and legal records (if services were provided)

You may request deletion sooner unless we are legally required to retain the data.

6. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct or update your data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Data portability (receive your data in machine-readable format)
• Lodge a complaint with the Hellenic Data Protection Authority (HDPA)

To exercise your rights, email us at: [email protected]

7. Cookies & Analytics

Our website may use:

• Essential cookies for functionality
• Analytics cookies (e.g., Google Analytics) to track site usage anonymously

You will be asked for consent via a cookie banner. You may manage preferences through your browser settings or cookie manager.

8. Data Security

We implement reasonable technical and organizational measures to secure your data, including:

• Secure SSL encryption
• Access controls
• Regular data backups

9. Contact

If you have questions or concerns about our Privacy Policy or how your data is handled, contact us at:

Email: [email protected]
Phone: 📞 +30 6906553813